Well, BT have been quite annoying recently – we had an unexpected large phone bill so rang them to pay it off, so as not to up our monthly payments … then it happened again during the next billing period too. The cause of the exception has hopefully been sorted now, but I’m still annoyed that BT didn’t do anything proactive to help. I’ve found out that I could have created some alerts against excessive usage, but at no point has anyone in their support told me that – I had to find it out myself!
Anyway, from today we are now trying PlusNet for phone. We’ve been with them for ages for Internet and their customer support has always been excellent for that – so we’ll see how we go.
If you want to try them too, feel free to use my referral link below!